Customer Support Channels
A 1–hour Response Guarantee
Delivering superior quality support promptly is our top priority, so we support each Linux cloud plans plan with a one hour ticket resolution warranty. At the time you present a ticket or post an e–mail, our user technical support crew will try all they possible can to deliver the most satisfactory solution to your situation and to offer you information quickly.
A Top–quality Support Service
Our support service is offered by a crew of qualified consultants that are ready to answer to your issue as soon as possible. You can easily contact the support crew by opening a customer assistance ticket from your Hosting Control Panel or by submitting us an e–mail message. On working days, you can also call us on the telephone or make use of the online chat service.
An Intuitive Help Section
Our Control Panel includes a wide–ranging practical knowledge base that is included in all sections. In each area, you will find a Help control key which will load for you a selection of step–by–step lessons on how to make use of a certain function or accomplish a selected action. Moreover, we have produced short training video lessons in an effort to get a better idea of the Control Panel’s interface.