Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Every single support request you submit to us will be attended to within maximum 1 hour. If for any reason whatsoever your support ticket or e–mail requires further assistance from an admin, we will without delay forward it and leave a note to inform you that your matter is being worked on. If you make use of the Managed Services package, all of the server management services included there will be performed at a time that is suitable for you.

  • Top quality support service
  • A Top–Class Customer Support Service

  • We’ll be online for you 24x7 to answer any questions that you may have with regard to our Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need help tackling server administration tasks, you can take a glance at our Managed Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting services

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel was preinstalled for every dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most how–to articles have video versions which show all the operations that you can perform in a highly illustrative way. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.