Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Resolution Warranty

  • Our crew of qualified professionals will do their best to reply to your help requests in up to 1 hour. If, however, the situation you have experienced requires some help from the Admin =Team,= we are going to forward the ticket to the technician on shift and will post a reply to let you know.

  • Top quality support service
  • Expert Client Assistance Service

  • We give you 24/7 client help and support by using a super–fast ticket system built into your Control Panel. You may contact us anytime about any of the software packages that come installed in advance on your virtual server, such as the chosen Linux OS, the server administration panel and our custom designed Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • A comprehensive and constantly updated knowledge base is incorporated into our in–house built Hosting Control Panel. It offers quick tips on how to perform all of the basic site supervision tasks. The Help section supplies thorough how to article tutorials and step–by–step video training. You can reach the Help area by clicking on the Help or Video buttons in the right side of each Control Panel section.