The support that you can get from your cloud hosting company is very important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical trouble with an active account. Timely and clear info about a question or a problem will save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual hosting supplier not from a reseller. If you get a hosting account via a company that doesn't own its servers and it cannot access them directly, it is quite possible that you will wait for a few days so as to receive a reply to your question, thus your sites may stay offline for quite some time. However, a supplier that provides various means of communication and has a tech support team that is available any time will assist you to right away and help you minimize or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
The customer and tech support services for our cloud hosting
plans are round-the-clock, which means that you can forget about waiting for several days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email. If you currently have an account, you're able to open a support ticket in addition to the other three options for contact. You can select the best way to contact us depending on where you are or what hardware you're using. We will help you for more or less any hosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get quick support, particularly when your web site is not running efficiently for whatever reason. All of our semi-dedicated plans
include 24/7 customer and technical support, so if something comes up, you'll be able to use various methods to contact us - telephone line with several local numbers globally, live chat, email messages and support tickets. The first two options are for pre-sales, billing and common issues, so if you don't have an account yet, for instance, you will be able to find extra details for our services, or we can assist you with less demanding tech matters. The next two methods are for solely technical troubles or everything that's more time-consuming considering that it's much easier to track the correspondence between you and our technical support team. The warranted max response time for them is merely one hour, the actual one - 15-20 min, therefore you won't need to wait for an entire day in order to get support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server
through us, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local telephone numbers in the United States of America, the UK and Australia along with a live chat service. If you're an active customer and you need assistance with some technical issue which requires additional time to analyze or resolve, you will be able to open a support ticket from your billing account or you can send an email message and we'll handle the trouble and send you a reply within the hour. The answer time is warranted 24/7, which includes weekends and holidays, but for the vast majority of problems it takes less than 30 mins to get support. Our support service covers your VPS plus all of the pre-installed software it features, so in case you need help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server
through us, you can contact us at any time using several channels and the maximum time that you'll need to wait for a reply is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will help you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech matter, you are able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you would like to know more about our website hosting services before you order, you may also employ our live chat or you can call one of the local phone numbers that we have in several countries worldwide. In the event that you'd like to receive support for third-party software that you can't install or operate efficiently, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.