A live chat is among the many methods of communication provided by some web hosting suppliers as a part of their support service. Determined by the company, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell something as compared to a call with a representative. What's more, if the trouble that you experience needs some time to be reviewed and dealt with, you'll be able to do something different in the meantime rather than just waiting, as you would have to do when you call. You can also use a live chat assistance service free of cost as long as you have Internet access even if your web hosting supplier is based in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all of the Linux cloud plans that we offer and we can help you with almost everything in real time. If you do not have an account with us yet, we are able to give you more info about the plans so as to help you to select the most suitable plan. If you are an existing client, we're able to help you with any general or billing matter and with plenty of common technical issues, for example an email address installation in a desktop e-mail client. In case you cannot give us a call for some reason or you are in a country where we do not have a local phone number, our live chat is the best option to contact us. Of course, some troubles need additional time to analyze and test, therefore you'll need to open a ticket to our technicians, still, we're able to save you time and assist you with many troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as part of our services, therefore when you have any questions about our semi-dedicated plans, you will be able to talk with our customer support team at any time no matter if you have already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and troubles, yet we're able to assist you with many technical questions too. We will help you pick the proper package for your sites if you do not have an account yet, we can respond to any billing questions or issues you have or we can assist you with setting up your new e-mail address on your PC or smartphone - all the abovementioned will be done promptly because our live chat service is online all the time, every single day. Whenever you want assistance, you can chat with a representative and save a long time.