In case you are a website owner, a problem might always occur and it doesn’t automatically need to be connected with the web hosting service itself. For example, something can go wrong when you bring an application up to date or some important data could be modified or erased incidentally. Regardless of what the essence of the problem is, you’ll need to contact the respective technical support team and request them to recover a backup or to assist you in troubleshooting the problem that you’re having. How promptly they will do it will determine the time that your websites will be unavailable. For specific websites such as social networks or e-stores, a repeated outage often means lost users and money. For this reason, it’s exceptionally important to use the services of a hosting company that offers not only a good customer support service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud plans offer a one-hour reply guarantee, which means that regardless of what inquiry or predicament you may have, we’ll always be there to lend you a helping hand. Actually, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our help desk support team representatives will be at your disposal 24-7, even on legal holidays and weekends, which suggests that you’ll receive timely assistance anytime you need it. We understand just how expensive time can be, so by the time we reply to your ticket or email, we’ll have explored the matter and, if we haven’t come up with a solution, we’ll provide you with more info on what you have to do on your end – if the situation necessitates it. With our support services, you can rest assured that there will be someone to lend you a helping hand instantly, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we realize just how important it is to get prompt help, we promise that you won’t ever have to wait for more than an hour to get a reply to any trouble ticket that you send from your semi-dedicated server CP. Actually, you’ll seldom have to wait around for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – general, technical or billing. Additionally, our technical and client support team is on duty 24/7, which is why even in case you send a ticket during public holidays, you will always receive an instant response, which will include the answer to a query, the solution to a problem or the details required to resolve an issue yourself – in case there is something that you have to do on your end. With us, you’ll never have to spend an entire day awaiting a response like you would with plenty of other companies.