If you've ever had a cloud hosting account before or you've dealt with any other online service, you probably know from your own experience that for a lot of things it is better to speak with a live person on the phone rather than exchange support tickets or emails. If you'd like to learn more about a particular service before you decide to purchase it or in case something small needs to be done, for example, it'll be easier and faster to do it live. If you can get hold of representatives over the phone, it's very likely that you're using the services of an actual hosting supplier, not a reseller. The type of support that you can get by phone varies between different suppliers - from very general issues to dedicated tech support. Generally most providers will offer you pre-sales assistance and first level telephone support, while more complex technical issues are handled through email and / or tickets.
Phone Support in Cloud Hosting
In case you decide to take advantage of one of our Linux cloud plans, you will be able to talk with our support team via phone for 14 hours every day. We can help you select the perfect plan for your websites because we think that it's better to discuss this kind of issues with a live person. In case you already own an account, we're able to help you with all of your sales/billing questions and / or general matters, even with some technical problems that don't involve a long time or escalation to a system administrator because it is better to open a support ticket for time-consuming troubles in order to have the entire communication in one place. We have phone numbers in the US, Great Britain and Australia, so you can call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there is always someone to help you when you have any questions about the semi-dedicated server packages that we offer. Whether you would like to learn more about our plans, you have some billing issue or some general issue, you can call us. Despite the fact that some more complex troubles could need a support ticket so as to give time to our technical support crew to investigate, we're able to help you with a number of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in these countries as well. If you are in another country, we also have an international number where you will be able to contact us.